We take all complaints seriously. To help us resolve your concern quickly, please include:
Submit via:
Email: complaints@tdloans.co.za
Phone: 078 268 4052 (Mon-Fri, 8am-5pm)
We follow a structured approach to ensure fair resolution:
More complex complaints may require additional time, but we'll keep you informed throughout the process.
If you're not satisfied with our resolution, you may escalate your complaint to:
All complaints are handled in strict confidence according to:
We will never share your complaint details without your consent, except where required by law.